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Privacy Policy

In compliance with current legal regulations regarding the protection of personal data, the user is informed that their data will be processed by VENÜS GİYİM SAN. VE TİC. A.Ş. with CIF : Büyük Mükellefler Vergi dairesi 924 040 8999, hereinafter referred to as the THE RESPONSIBLE, with the goal to meet your request and to enable the management of our relationship and contact with you.

The user agrees and consents to the processing of same by THE RESPONSIBLE who guarantees that the data collected will be transferred to third parties or used for any commercial purpose other than for which they have been collected and that no kind of transfer of personal data will be carried out with previously requesting the express, informed, and unequivocal consent by the holders. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. Your data collected and used in EEA, UK and transferred to TURKEY.

The user is solely responsible for the veracity and correctness of the information included and informed, exonerating THE RESPONSIBLE of any responsibility in this regard.

THE RESPONSIBLE has adopted all the technical and necessary measures to ensure the security and integrity of personal data that it holds, as well as to avoid its loss, alteration and / or access by unauthorized third parties.

This website may contain links to other websites that could store information about users. THE RESPONSIBLE is not responsible for the management of user information or the data protection and confidentiality conditions of other websites.

THE RESPONSIBLE reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the International Law and Turkish Law for Data Protection. Any modification of the Privacy Policy will be published at least ten days before its effective application. The use of the Web after said changes , will imply the acceptance of these changes.

You are informed that you can exercise the rights of access, rectification, deletion and, where appropriate, opposition and portability of the data, as well as the limitation of their treatment, sending a request accompanied by an identification document to the following address: Akçaburgaz Mh. 3047 Sok. No:2/21-22 Esenyurt of İstanbul, Turkey. Likewise, you are informed that you have the possibility to exercise your right to file a claim with a competent Data Protection Control Authority, if you do not obtain satisfaction in the exercise of your rights.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND HOW?

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop  at www.wearelettertotheworld.com

We process the personal data required to complete and dispatch your purchase, including your name, ID, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.

We collect your email address when you sign up for our free or discounted trial subscription.

If you register for our account, we collect your name, email address, password, country and IP address.

When you contact our Customer Service team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments or any other queries.

We collect and process data about your browsing on www.wearelettertotheworld.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

When you call our Customer Service team, your call will be recorded for training and fraud prevention purposes.

Intellectual and Industrial Property

All the contents of this website, including without limitation, texts, graphics, images, their design and intellectual property rights that may correspond to said content, as well as all trademarks, trade names or any other distinctive sign are property of this entity. The Company does not grant any license or authorization of use of any kind on its industrial and/or intellectual property or on any other property or right related to the Site, the services or the content.

Trademarks or any other type of distinctive signs contained in the Site are likewise protected by this legislation.

Any act of reproduction of the contents, in whole or in part, in any form or medium, whether mechanical, electronic, reprographic or other, as well as any act of dissemination, public communication or distribution is forbidden, without the prior written authorization of this entity.

This entity will not be responsible for any damages or losses that may arise from the use of the contents by users or the infringement by them of any current legal provision. 

Cookies & Legal

Our website www.wearelettertotheworld.com uses cookies to collect data on the use of our website.

We wish to inform you that we use cookies to make your browsing easier on the website, distinguish you from other users, provide a better experience while visiting the website, and identify issues in order to improve our website. Similarly, if you provide your consent, we will use cookies to gather additional information on your preferences and personalize our website in keeping with your personal interests.

The purpose of this Cookie Policy is to provide you with clear, precise information on the cookies used on our website.

Letter to the World will never store our users’ personal data, with the exception of the IP address as described in this Notice, unless you wish to register voluntarily in one of the website sections drawn up for that purpose on the website in order to make use of the services available to you and receive information on promotions and content of interest to you.

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What are cookies?

A cookie is a small fragment of text that the websites you visit send to the browser, and enables the website to remember information on your visit, your language preference and other options to make your next visit easier and the website more useful to you. Cookies play a very important role and help to ensure a better user experience.

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Why are they important?

Cookies help us make the Letter to the world website better, faster and safer. For instance, cookies help to:

Enable certain functions.

Provide a more personal browsing experience

Remember your browsing language on the website.

Protect website security.

Research, improve and understand the use made of our products and services.

‍HOW WILL YOUR PERSONAL DATA BE USED?

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services: Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit;  (ii) authentication and identity checks; (iii) debt collection; safety, security,training, administrative and legal purposes; (vi) data matching and dedupe, statistical and market analysis, and marketing information; (vii) advertising and marketing for us, our Group and third parties; (viii) developing, testing and maintaining systems; (ix) studies, research and development; (x) customer surveys; (xi) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xii) where required by law or in connection with legal proceeding or disputes; and (xiii) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we share your personal information with”.

Saved payment card details will only be shared with our payment partner and not with any other third partiesand will only be used to process your order, using our payment partner’s systems.

We may also use your personal information to send you marketing updates, as detailed in the next section if you subscribe to us.

Tracking how our online services are used: We collect information from visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.

Mobile services: When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service.

Customer surveys: Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

WHO WE WILL SHARE YOUR PERSONAL INFORMATION WITH?

We are not in the business of selling our customers’ personal information to others. We will share your information with other companies as described in this Privacy policy. These purposes may include data protection and transfering to hosting firms for data storage, financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

WHERE WE PROCESS YOUR PERSONAL INFORMATION?

When we use your information as described in this policy, this may involve sending your information inside and outside to the European Economic Area (EEA) and TURKEY. When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information inside and outside the EEA. 

MARKETING OPT-IN AND OPT-OUT PROVISION

We offer you the chance to receive news which, depending on your preferences, we will discuss them with you by phone or send them to you via email, SMS and/or direct mail. These may include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive marketing from us, we will tell you how to unsubscribe. To opt out of direct mail, please contact our Customer Service team on email at info@wearelettertotheworld.com

SAFEGUARDING YOUR PERSONAL INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

WHY DO WE LINK TO OTHER WEBSITES?

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

COMPLAINTS

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our website.

Consent

By browsing and using the website you will be consenting to the use of the aforementioned cookies for the periods and terms set forth in this Cookie Policy. For further information, please send an e-mail to: info@wearelettertotheworld.com

Legal Notice

In order to comply with the provisions contained in  Turkish  Law, we provide the following general information:

Name or company name: VENÜS GİYİM SAN. VE TİC. A.Ş. Registered office: Akçaburgaz Mh. 3047 Sok. No:2/21-22 Esenyurt, İstanbul, Turkey. E-mail: info@wearelettertotheworld.com

‍Applicable legislation

The resolution of any dispute or issues related to this Site will be governed by Turkish legislation, with the exclusive jurisdiction of the Courts and Tribunals of the city of İstanbul.

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